Frozen screen when printing on DM100i-DM225

Learn how to resolve a frozen screen when printing on your DM100i, DM125, DM200L or DM225.
Products affected: DM100®i, DM125™, DM200L™, DM225™

Solution 1: Restart your meter

Follow these steps to restart your meter safely:

  1. Unplug the power cord.
  2. Wait one to three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.

If restarting your meter does not resolve your issue, try Solution 2.

Solution 2: Contact technical support

  1. If you need further assistance, please use the Contact Us options below. Have your model and serial number ready.

UPDATED: August 14, 2021

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