"Inspection Due" or "Inspection Required" on the mailstation series

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Products affected: mailstation, mailstation2
USPS® regulations require that your meter be inspected periodically. This inspection occurs automatically when you connect your meter to the Pitney Bowes Data Center to refill postage or perform a balance inquiry. If no connection is made within a 90 day period, your meter displays the message Inspection Due and then Inspection Required.

Before you begin
Make sure that your meter is connected to access the Pitney Bowes Data Center using a SmartLink device, PC Meter Connect, a Communication Device or a dial-up phone connection.

Solution 1
  1. Press Enter/Yes when your meter connects to the Pitney Bowes Data Center.
  2. Press Enter/Yes when your meter shows your balances.
  3. Press No when your meter display asks Would you like to refill postage?.
  4. Your meter connects to the Data Center and completes the inspection before returning to your Home screen.
If your message does not clear, try Solution 2.

Solution 2
  1. Press Funds.
  2. Press Review (down arrow) twice. 
  3. Press Enter/Yes when your screen displays Check amt available to download?.
  4. Press Enter/Yes when your balances display.
  5. Press No when your meter displays Would you like to refill postage?.
  6. Your meter connects to the Data Center and complete the inspection before returning to your Home screen.
Use the Contact Us options below, if you need further assistance.

UPDATED: February 18, 2021