How to set, change or disable the supervisor password on the SendPro 300

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Products affected: SendPro® 300
A supervisor password can be used to prevent unauthorized account changes within the accounting feature. If you establish a supervisor password, a user will need to enter this password to add, edit, or delete accounts and to clear account totals. Watch this video or follow the steps after to set the supervisor password.



A supervisor password can be used to prevent unauthorized account changes within the Departmental Accounting feature. If you establish a supervisor password, a user will need to enter this password to add, edit, or delete Departmental Accounts and to clear Departmental Account totals.

Note: If you want to enable Account passwords, you will need to set up a supervisor password.
  1. From the Home screen, select Mail.
  2. From the list on the left, select Options.
  3. Select Passwords.
  4. Select Supervisor Password.
  5. If prompted for the current supervisor password, enter it. (If you are not prompted to enter the current supervisor password, then no supervisor password is currently set.)
  6. Choose whether to create, change or disable the supervisor password:
  • To create a supervisor password, select the box, enter a new 4-digit password and press the right arrow. When prompted, re-enter the new password again to confirm and press the right arrow.
  • To change the supervisor password, select Change Password. Enter a new 4-digit password and select Continue. Re-enter the new password again to confirm.
  • To disable the supervisor password, select Disable Password.
  1. Select Continue.
  2. Select Clear (back arrow) to return to Options menu.
Note: If you have set up a password for an account when using the optional accounting feature, you can enter the Account Password instead of the supervisor password to gain access to the machine. However, the Account Password does not allow access to certain features within the menu, such as Postage Refill, Change Accounts, Accounting Functions, and Change Setup.

UPDATED: June 02, 2021