No printer selection window when printing stamps in the SendPro Online software

print
Products affected: SendPro® Online software

Issue

When clicking Print for Stamp Sheets or Envelopes in the SendPro Online software, the printer selection dialog box does not appear and:

  • Instead of getting a printer selection dialog box, you receive the error Failed to download image, or
  • Instead of getting a printer selection dialog box, you receive a prompt to download a file.

OR

Your printers are not listed in the printer selection menu, and:

  • Instead of your printers being listed in the printer selection dialog box, you only see Printer 1 and Printer 2 listed, or
  • The printer menu is blank.

 

Cause

There may be an issue with the application cache or the installed printers.

Resolution

Solution 1: If printing stamp sheets, try using SendPro in your web browser

If you are printing stamp sheets, try using SendPro Online in your web browser instead of using the SendPro Online software.

If the issue is not resolved, or if you are printing envelopes, try solution 2.

Solution 2: Refresh the SendPro Online software

Click the Refresh button in the SendPro Online software, then try again.

If the issue is not resolved, try solution 3.

Solution 3: Clear the SendPro Online software cache

See Clearing the cache in the SendPro Online software.

If the issue is not resolved, try solution 4.

Solution 4: Remove any problem printers

  1. Locate the printers list:
    • Windows 7: Select Windows Start > Devices and Printers.
    • Windows 10: In the Windows search bar, type Control Panel, click on Control Panel, and open Devices and Printers.
  2. Locate any printers which have a yellow caution sign. This may be preventing the SendPro Online software from properly displaying any printers.
    windows-printer-icon-with-warning-symbol
  3. Right-click on the problem printer and choose Remove Device. If you are unsure if the printer is needed or can be removed, contact your system administrator.
  4. Restart the SendPro Online software.

If the issue is not resolved after performing all of the troubleshooting steps above, restart your computer. If you need further assistance, please use the Contact Us options below.

UPDATED: February 17, 2021