Resolve black box over scan line output issue in PIOM

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Issue

In the scenario where a user uses an old version of MS Word to create docs that were made into PDFs and sent to PIOM, and the PDF is converted to AFP and back to PDF.

With the old version of Word, the docs were converted without any problem.

With a new version of Word, the scan line at the bottom of the docs is covered by a black box.

Cause

The best way forward would be for the customer to look into avoiding the use of softmask for the scan line, if they have control over how the PDF is created.

Resolution

The best way forward would be for the customer to look into avoiding the use of softmask for the scan line, if they have control over how the PDF is created.

UPDATED: April 19, 2017

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