Changing your SendPro Online or PitneyShip subscription payment method

If the credit card that you use to pay for your subscription expires, you will receive an email notification and should update your payment method right away.
Products affected: SendPro® Online, PitneyShip™

If the credit card that you use to pay for your subscription expires, you will receive an email notification and should update your payment method right away. If you do not update your subscription payment method before your next payment is due, your account will have limited access until you update it.

Only users with the role of Admin can perform this procedure.

Select your software version

There are currently two versions of our shipping software. Click on the image that matches your Home screen to view the instructions for your version.

SendPro Online classic version Home screenPitneyShip Home screen

 

SendPro Online (classic) SendPro Online classic Home screen thumbnail

To change your SendPro subscription payment method:

  1. Sign in.
  2. Select Settings > Admin Options.
  3. In the Payment Methods section, under SendPro Online Subscription, select Change.
  4. Update the information as needed and select Update.

 

PitneyShip (new) PitneyShip Home screen thumbnail

  1. Sign in.
  2. Select Settings > Payment Methods.
  3. Under PitneyShip Subscription, select Change.
  4. Select Update.
  5. Update the information as needed and select Submit.

 

 

Related topics

UPDATED: April 26, 2022

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)