A Delivery Assurance claim can be filed if your package did not arrive by the guaranteed date. You can submit a claim from 5 days after the first scan until 14 days after the delivery date. Reimbursement is for the base postal amount only; you will not be reimbursed for any extra services.
This procedure only applies to shipments sent using the SendPro Delivery Assurance service. For insurance claims on other shipments, see Filing an insurance claim in SendPro Online .
UPDATED: February 17, 2021