Filing a Delivery Assurance claim in SendPro Online

A Delivery Assurance claim can be filed if your package did not arrive by the guaranteed date.
Products affected: SendPro® Online

A Delivery Assurance claim can be filed if your package did not arrive by the guaranteed date. You can submit a claim from 5 days after the first scan until 14 days after the delivery date. Reimbursement is for the base postal amount only; you will not be reimbursed for any extra services.

Select your version of SendPro Online

There are currently two versions of SendPro Online. Click on the image that matches your SendPro Online Home screen to view the instructions for your version.

SendPro Online classic version Home screenSendPro Online Home screen

 

SendPro Online (classic) SendPro Online classic Home screen

  1. Select History > Shipping & Postage History.
  2. Select the SendPro Delivery Assurance shipment for which you wish to file a claim.
    Delivery Assurance package in SendPro Online history
  3. Select Click here to file a claim.
  4. Review the information and select Submit Claim. You are notified immediately whether your claim was approved or rejected.

 

SendPro Online (new) SendPro Online Home screen thumbnail

  1. Select History > Shipping & Postage History.
  2. Select the arrow next to the SendPro Delivery Assurance shipment for which you wish to file a claim to expand it.
  3. Select Click here to file a claim.
  4. Review the information and select Submit Claim. You are notified immediately whether your claim was approved or rejected.

This procedure only applies to shipments sent using the SendPro Delivery Assurance service. For insurance claims on other shipments, see Filing an insurance claim in SendPro Online.

UPDATED: November 17, 2021

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