Adding USPS Shipping Label funds to Your Account on the SendPro 300

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Products affected: SendPro® 300

Your USPS postage balance is displayed in the upper right area of the Recipient screen, just below the main navigation bar.

Note: For UPS and FedEx carriers, your postage costs are billed directly to your UPS or FedEx account.

To add postage to your account:

  1. From the Home screen tap Shipping Label.
  2. Tap the USPS icon.
  3. Print a USPS label.
  4. When all shipping options have been selected you will see either a Print button (if you have enough postage in your USPS account) or an Add button (if there is not enough postage in your USPS account) in the lower right corner of the screen.

There are two ways to add postage.

If the (green) Print button is displayed:

  1. Tap the blue . . . (more) button to the right of the Print button.
  2. Tap Refill Postage. The Add Postage screen displays.
  3. Enter the amount of postage you want to purchase for this refill. You can refill using a preset amount of $20, 50 or $100 or tap Custom to enter your own amount. The minimum you can add is $10.00; the maximum depends on your postage balance, which has a limit of $500.00.
  4. If you have Cost Accounts enabled, you must assign the postage refill to an account.
  5. Tap Add Postage.

If the (red) Add button is displayed:

  1. Tap Add.
  2. Tap Refill Postage. The Add Postage screen displays.
  3. Enter the amount of postage you want to purchase for this refill. You can refill using a preset amount of $20, 50 or $100 or tap Custom to enter your own amount. The minimum you can add is $10.00; the maximum depends on your postage balance, which has a limit of $500.00.
  4. If you have Cost Accounts enabled, you must assign the postage refill to an account.
  5. Tap Add Postage.
    • If you get a message “we couldn’t process your payment" and you are using a Reserve Account or Purchase Power for payment, you may not have sufficient funds available. To resolve this error, contact customer support.
    • If you are using a credit card as a payment method, you will be charged 3.5% on the amount you enter for the refill.
If you need further assistance, please use the Contact Us options below.

UPDATED: June 03, 2021