How to change the print head on the DM500, DM525, and more

Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, and DM1100™
IMPORTANT!  Make sure you have the replacement print head before beginning this procedure. This procedure cannot be cancelled once it has begun.
  1. Press Menu
  2. Select Maintenance
  3. Select Replace Print head
  4. Lift the main cover
  5. Slide print head latch to the left and pull forward as seen in (1) in picture
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  1. Hold the latch in place and pull front panel forward as seen in (2) in the picture
  2. Lift print head cover toward the rear
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  1. Holding print head handle, lift print head straight up. Make sure the back of the print head does not rub against the pins (connectors) in the rear of the casing.
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  1. Remove new print head from the package
  2. Remove protective cover from the new print head
  3. Insert new print head into the holder
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  1. Close the print head cover
  2. Push front panel back until it clicks into place.  Do this two times to ensure a good connection for the ink to flow properly.
  3. Close the main cover of the machine

UPDATED: June 19, 2020