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Pitney Bowes Support
How to clean the printer nozzles on the DM500, DM525 and more
How to clean the printer nozzles on the DM500, DM525 and more
Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, and DM1100™
If you experience poor print issues, such as streaky, blotchy or faded print, troubleshoot the issue using the steps in the following video.
Follow these steps to clean the printer nozzles and print a test pattern:
Press
Menu
Select
Maintenance
Select
Clean Printer Nozzles
. The print engine will perform a cleaning cycle on the nozzles.
Select
Print Test Pattern.
Learn more about printing a test pattern
.
If the test print looks good, press
Yes.
if the test print looks bad, press
No
and the cleaning cycle will run again. You can run this maintenance function up to three times.
Press the
left arrow
to go to the Home screen
UPDATED: February 24, 2021
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