Changing your modem string on a mailstation or mailstation2

Try changing your modem string if your meter cannot connect over your dial-up phone line.
Products affected: mailstation™, mailstation2™
Try changing your modem string if your meter cannot connect over your dial-up phone line.
  1. Press Menu.
  2. Press Review (down) to scroll to Change Setup.
  3. Press Enter.
  4. Press Review (down) to scroll to Change Communication Settings.
  5. Press Enter.
  6. Press Review (down) to scroll to Change Modem String.
  7. Press Enter.
  8. Press Review (down) to toggle between Primary and Secondary.
  9. Press Enter.
  10. Press No to return to the Home screen.

UPDATED: August 14, 2021

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)