How to replace the ink cartridge on the DM500, DM525, and more

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Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™
Ink message:
  • When the message Low Ink - Order Ink is displayed, there is enough ink for approximately 10 days of mailing. The actual ink usage will vary and depends on how often you print mail, and whether you print many advertisements or inscriptions.
  • When the message Low Ink is displayed, approximately two days before the ink runs out, there is enough ink to print approximately 300 meter stamps.
  • When message Out of Ink is displayed, there is no more ink left in the cartridge and the mailing system stops printing.
If you need ink, order a genuine Pitney Bowes replacement ink cartridge:

Order Ink

Follow these steps to change the ink cartridge:
  1. Lift up the main cover and locate the ink cartridge lid.
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  2. Push the tab on the front of the cartridge lid. Lift the lid up and push it toward the back of the machine.
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  3. Remove the old ink cartridge by lifting it straight up.
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  4. Insert the new ink cartridge with the grooved side facing toward the front.
  5. Close the ink cartridge lid and push down until it locks in place.
  6. Close the main cover.
  7. Print a test pattern to verify that the ink cartridge is installed correctly.

UPDATED: June 19, 2020