How to re-zero the Weigh-On-The-Way on the DM475

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Products affected: DM475™
The DM475™ Weigh-On-The-Way® (WOW) module should automatically re-zero each time a WOW mode is selected. However, the WOW may not re-zero if:
  • Vibration interference has occurred
  • Something is touching the weighing area
  • An air current from a vent or fan is directed at it
To successfully re-zero the WOW, follow these steps:
  1. Lift the cover and open the jam release lever.
  2. Check for material or debris in the WOW area.
  3. Using a can of non-flammable canned air and working from the left side of the machine to the exit, blow onto the feed deck that the envelopes travel on.
  4. Reboot the machine, making sure that no one touches the mailing machine during boot up.  Follow these steps to restart safely:
    1. Unplug the power cord.
    2. Wait one to three minutes.
    3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
If the issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Please have your model number ready.

UPDATED: September 19, 2016