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Pitney Bowes Support
Frequently asked questions (FAQ) for the DM100i-DM225
Frequently asked questions (FAQ) for the DM100i-DM225
Products affected: DM100®i, DM125™, DM200L™, DM225™
Top questions
Rate change
Connection
Setup
Print
Postage funds
Top questions
My DM125 or DM225 displays the message "
Waste Tank Near Full
" or "
Waste Tank Full
". How do I get a new waste pad?
My DM100i or DM200L displays the message "
Waste Tank Near Full
" on my DM100i or DM200L. Can I still run mail on my meter?
My DM100i or DM200L displays the message "
Waste Tank Full
" on my DM100i or DM200L. How do I get a new waste pad?
Can I still run postage if I see "
Low Battery
" or "
Battery Urgent
" messages?
I see the message "
Connection Due
" or "
Connection Required
" or "
Connection Required by Post
." What should I do?
I see the message "
Inspection Due
" or "
Inspection Required
" on my meter. What should I do?
Rate change
How do I update the USPS rates on my meter?
I updated the USPS rates on my meter. How do I verify that the rate update downloaded successfully?
Connection
I see the message "
Connection Due
" or "
Connection Required
" or "
Connection Required by Post
." What should I do?
I see the message "
Inspection Due
" or "
Inspection Required
" on my meter. What should I do?
Smartlink connections
How do I install my SmartLink device with a WiFi connection?
How do I install my SmartLink device with a wired connection?
My meter uses a SmartLink device to connect to the internet. If I have a wired connection, and my meter does not work, what should I do?
My meter doesn't print postage, and I use a SmartLink device with a WiFi connection. What should I do?
I see the message "
Unsuccessful
" after I try to set up my meter using a SmartLink device. What should I do?
PC Meter Connect connections
How do I download and install PC Meter Connect?
I do not have the latest version (05.00.0081.) What should I do to get the latest version?
I can't print postage, and my meter uses PC Meter Connect to connect to the internet. What should I do?
I see the message "
Internet not detected
" on my meter, and I use PC Meter Connect. What should I do?
My meter doesn't print postage and the PC Meter Connect icon in my system tray says "
Meter Not Detected
." What should I do?
Phone line connections
I use a phone line (analog) to connect and my meter doesn't print postage. What should I do?
Setup
How do I install my meter?
I want to use the standard accounting feature to track my postage costs. What should I do?
Print
My printer is printing blurred or streaky lines. What should I do?
I see the message "
Low Ink
" on my meter. Can I still print mail?
I see the message "
Ink Out
" on my meter. Can I still print mail?
How do I replace my ink cartridge? How do I get a new ink cartridge?
Postage Fund
What should I do if I want to withdraw my money from my old meter? Can I transfer it directly to my new meter?
How do I transfer money from my Pitney Bowes account to my meter, so I can print postage?
I see a message on my meter that says my funds are low. What should I do?
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UPDATED: February 25, 2021
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