Frequently asked questions (FAQ) for the DM100i-DM225
Products affected: DM100®i, DM125™, DM200L™, DM225™
Top questions
- My DM125 or DM225 displays the message "Waste Tank Near Full" or "Waste Tank Full". How do I get a new waste pad?
- My DM100i or DM200L displays the message "Waste Tank Near Full" on my DM100i or DM200L. Can I still run mail on my meter?
- My DM100i or DM200L displays the message "Waste Tank Full" on my DM100i or DM200L. How do I get a new waste pad?
- Can I still run postage if I see "Low Battery" or "Battery Urgent" messages?
- I see the message "Connection Due" or "Connection Required" or "Connection Required by Post." What should I do?
- I see the message "Inspection Due" or "Inspection Required" on my meter. What should I do?
Rate change
- How do I update the USPS rates on my meter?
- I updated the USPS rates on my meter. How do I verify that the rate update downloaded successfully?
Connection
- I see the message "Connection Due" or "Connection Required" or "Connection Required by Post." What should I do?
- I see the message "Inspection Due" or "Inspection Required" on my meter. What should I do?
- How do I install my SmartLink device with a WiFi connection?
- How do I install my SmartLink device with a wired connection?
- My meter uses a SmartLink device to connect to the internet. If I have a wired connection, and my meter does not work, what should I do?
- My meter doesn't print postage, and I use a SmartLink device with a WiFi connection. What should I do?
- I see the message "Unsuccessful" after I try to set up my meter using a SmartLink device. What should I do?
- How do I download and install PC Meter Connect?
- I do not have the latest version (05.00.0081.) What should I do to get the latest version?
- I can't print postage, and my meter uses PC Meter Connect to connect to the internet. What should I do?
- I see the message "Internet not detected" on my meter, and I use PC Meter Connect. What should I do?
- My meter doesn't print postage and the PC Meter Connect icon in my system tray says "Meter Not Detected." What should I do?
Setup
- How do I install my meter?
- I want to use the standard accounting feature to track my postage costs. What should I do?
- My printer is printing blurred or streaky lines. What should I do?
- I see the message "Low Ink" on my meter. Can I still print mail?
- I see the message "Ink Out" on my meter. Can I still print mail?
- How do I replace my ink cartridge? How do I get a new ink cartridge?
Postage Fund
- What should I do if I want to withdraw my money from my old meter? Can I transfer it directly to my new meter?
- How do I transfer money from my Pitney Bowes account to my meter, so I can print postage?
- I see a message on my meter that says my funds are low. What should I do?
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UPDATED: February 25, 2021
