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Replacing your print head on the DM100i-DM225

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Products affected: DM100®i, DM125™, DM200L™, DM225™
Follow these steps to install your replacement Pitney Bowes print head:
  1. If you have a scale on top of your meter, remove it.
User-added image
  1. Open your top cover.
  2. Select Replace Ink Tank. You see the message Moving Ink Tank To Replacement Position.
  3. Unlatch the ink tank cartridge guard by sliding the green lever to the right and flipping the guard open.
Image showing Top Cover open and Print Head Latch position
  1. Lift up and remove your ink cartridge.
  2. While squeezing the two gray tabs on either side of your print head, lift and tilt your print head to the right as you remove it from your machine.
Image showing DM100 to DM400 with print head being removed
  1. Pull up and remove the black cap on your new print head (if present).
  2. Remove the protective tape from the bottom of your new print head.
  3. Squeeze the two gray tabs on either side of your new print head and angle slightly while sliding it back into its holder.
Image showing DM100 to DM400 with print head being installed
  1. Push your print head into place. There is an audible click when it seats correctly.
  2. Install your ink cartridge.
  3. Rotate your guard back to the closed position.
  4. Close your cover. If your system does not automatically return to the Home screen, press Continue.
  5. Reseat your scale, if necessary.
Use the Contact Us options below if you need further assistance. Have your model and serial number ready.

UPDATED: June 19, 2020

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