Cleaning the printhead on the mailstation series
Clean the printhead to improve your print quality on the mailstation or mailstation2.
Products affected: mailstation™, mailstation2™
Clean your printhead to improve your print quality. Follow these steps:
- Lift to open the cover, and then close the cover again.
- When the message, Do you want to install new ink? displays, press Enter/Yes.
- Reopen the cover and wait until the ink assembly moves to the front of the machine.
- Press the lock button on the green ink cartridge cover to release the ink cartridge.
- Remove the ink cartridge and set it aside.
- Squeeze the latches holding the printhead cover in place and lift the print head cover.
- Lift the printhead out of the machine.
- Clean the printhead with a soft, lint-free cloth.
- Put the printhead back into the machine.
- Close the printhead cover, making sure that it clicks into place.
- Replace the ink cartridge with the circle on the bottom of the cartridge facing you.
- Close the ink cartridge cover, making sure that it clicks into place.
- Press Enter/Yes when you see the prompt IMPORTANT: Is ink installed?.
- When prompted, insert an envelope or tape sheet into your meter.
- When prompted, remove the envelope.
- At the prompt Is test pattern OK?, select the appropriate option:
- If your test pattern looks good, press Enter/Yes. Your meter returns to the main screen.
- If your test pattern is poor, press No.
- Your meter cleans your printer nozzles.
- When your meter finishes the cleaning, go to Step 14 to run another test pattern. Repeat this process up to 3 times, if your print quality improves.
- If your test pattern looks good, press Enter/Yes. Your meter returns to the main screen.
UPDATED: March 24, 2022