"Invalid format" error when updating your credit card in SendPro Online or PitneyShip

An "Invalid format" error when updating your credit card means that the credit card number was entered with spaces, dashes, or some other character that is not allowed.
Products affected: SendPro® Online, PitneyShip™

Issue

When updating your credit card, the message "Invalid format" appears.

Cause

The credit card number must be entered without any spaces or dashes.

Resolution

Enter the credit card number without any spaces or dashes.

If you need further assistance, please contact us.

UPDATED: April 25, 2022

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