"The application has failed to start because its side-by-side configuration is incorrect." when opening SendSuite Live

Learn how to resolve the error "The application has failed to start because its side-by-side configuration is incorrect." when opening SendSuite Live.
Products affected: SendSuite® Live

Issue

When opening SendSuite Live, the error "The application has failed to start because its side-by-side configuration is incorrect." is displayed.

Cause

Microsoft Visual C++ 2008 Redistributable Package was not installed or is corrupt.

Resolution

Install or reinstall the Microsoft Visual C++ 2008 Redistributable Package from:

UPDATED: June 03, 2021

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)