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FedEx manifest and reports print when user did not run End of Day in SendSuite Live, SendSuite Xpress, or Ascent

Learn how to resolve an issue where FedEx manifests and reports print even though the user did not run End of Day and was not prompted to print when shipping with FedEx in SendSuite Live, SendSuite Xpress, or Ascent.
Products affected: SendSuite® Live, SendSuite® Xpress, Ascent™

Issue

When shipping with FedEx in SendSuite® Live, SendSuite® Xpress, or Ascent™, the manifest and reports print automatically, even though the user did not run End of Day and was not prompted to print.

Cause

The "Force Close Time" option in the FedEx Ship Manager Server is set for the wrong time of day.

Resolution

This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.

UPDATED: June 03, 2021