Resolve USPS labels print landscape in SendSuite Live with carrier IOP

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Products affected: SendSuite® Live

Issue

When printing a USPS label in SendSuite Live with carrier IOP, the label prints landscape and is cut off.

Cause

The label stock size, Orientation or Print Rotation are not configured correctly.

Resolution

Follow these steps to set the IOP USPS Label stock size to 4x6:
  1. Open Internet Explorer.
  2. Select SendSuite Live Shipping Administrator.
  3. Sign in.
  4. Select the Shipment Server Configuration tab
  5. Expand Outputs.
  6. Select Labels.
  7. Select IOP-USPS label and select Edit.
  8. Under Printer Options, change the Stock menu to Thermal 4 X 6.
  9. Select Save.
  10. Reload the SendSuite Live Shipping screen and process a new IOP shipment.
If it is still printing landscape, try changing the orientation or print rotation in SendSuite Live Administrators page:
  1. In SendSuite Live Shipping Administrator, select the Shipment Server Configuration tab.
  2. Expand Outputs.
  3. Select Labels.
  4. Select IOP-USPS label and select Edit.
    1. Change the Orientation.
    2. Change the Print Rotation.
  5. Select Save.
  6. Reload the SendSuite Live Shipping screen and process a new IOP shipment.

UPDATED: January 03, 2017