Refilling postage in SendPro Online

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Products affected: SendPro® Online

In order to print USPS labels and postage in SendPro Online, you must have enough funds in your USPS postage account. You are prompted to add more postage to your account when needed, but you can add postage at any time using these steps.

Only users with the role of Admin can perform this procedure.

Select your version of SendPro Online

There are currently two versions of SendPro Online. Click on the image that matches your SendPro Online Home screen to view the instructions for your version.

SendPro Online classic version Home screenSendPro Online Home screen

 

SendPro Online (classic) SendPro Online classic Home screen

  1. Select your USPS postage balance in the upper right from any screen, or in the USPS tile on the Home screen.
    SendPro Online postage balance
    Note: If you do not see the + sign next to your postage balance, then you do not have an Admin role. Contact your SendPro Admin.
  2. Select the amount you wish to add, or select Custom to enter a different amount. The minimum you can add is $10.00. Your postage balance cannot exceed $500.00.
    SendPro Online Add Postage window
  3. (Optional) To assign this postage purchase to a cost account, select the desired account from the menu.
  4. Select Add Postage.

Notes

  • This is for USPS only. UPS and FedEx charge your shipping costs directly to your UPS or FedEx account.
  • If you have a SendPro Mailstation device, a 3.5% administrative fee is added when you use a credit card to pay for postage. If you use a Reserve Account or Purchase Power to pay for postage, there is no administrative fee.
  • You can view your postage refills on the Postage tab in your History.

 

SendPro Online (new) SendPro Online Home screen thumbnail

  1. Select the + (Add Postage) icon next to your USPS postage balance in the upper right.
    SendPro Online USPS add postage icon
    Note: If you do not see the + sign next to your postage balance, then you do not have an Admin role. Contact your SendPro Admin.
  2. Select the amount you wish to add, or enter a different amount in the Other field. The minimum you can add is $10.00. Your postage balance cannot exceed $500.00.
  3. (Optional) To assign this postage purchase to a cost account, select the desired account from the Assign to Cost Account menu.
  4. Select Add Postage.

Notes

  • This is for USPS only. UPS and FedEx charge your shipping costs directly to your UPS or FedEx account.
  • If you have a SendPro Mailstation device, a 3.5% administrative fee is added when you use a credit card to pay for postage. If you use a Reserve Account or Purchase Power to pay for postage, there is no administrative fee.
  • You can view your postage refills on the Postage tab in your History.

 

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UPDATED: November 17, 2021