Changing your postage payment method in SendPro Online or PitneyShip

You can view or change the payment method you use for USPS postage in SendPro Online or PitneyShip. Only users with the role of Admin can access this information.
Products affected: SendPro® Online, PitneyShip™, SendPro® Mailstation

You may be able to change the payment method you use for USPS shipping and postage in SendPro Online or PitneyShip.

  • If you use a credit card, you can update your credit card information as needed in SendPro Online or PitneyShip using the instructions below.
  • If you use Purchase Power or a Reserve Account and wish to change your payment method, or if you use a credit card and wish to change to Purchase Power or a Reserve Account, contact us using the Contact Us options below.

Only users with the role of Admin can perform this procedure.

Select your software version

There are currently two versions of our shipping software. Click on the image that matches your Home screen to view the instructions for your version.

SendPro Online classic version Home screenPitneyShip Home screen

 

SendPro Online (classic) SendPro Online classic Home screen thumbnail

  1. Select your USPS postage balance in the upper right from any screen, or in the USPS tile on the Home screen.
    Postage balance on Home screen
    Note: If you do not see the + sign next to your postage balance, then you do not have an Admin role. Contact your SendPro Admin.
  2. The Add Postage screen shows the payment method being used.
    Add Postage screen
  3. (Optional) To update the payment method, select the Change link next to the payment method.

 

PitneyShip (new) PitneyShip Home screen thumbnail

  1. Sign in.
  2. Select Settings > Payment Methods.
  3. Under USPS Postage Refills, select Change.
  4. Select Update.
  5. Update the information as needed and select Submit.

If you need further assistance, please contact us.

 

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UPDATED: April 26, 2022

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