Voiding a UPS or FedEx shipping label in SendPro Online or PitneyShip

You can void a UPS and FedEx shipping label so that its cost will not be applied to your invoice. This applies to UPS and FedEx only. For USPS, you must request a refund.
Products affected: SendPro® Online, PitneyShip™

You can void a UPS or FedEx shipping label so that its cost will not be applied to your invoice. This applies to UPS and FedEx only. For USPS, you must request a refund.

The Void button is not available if:

  • The label is older than 30 days (UPS and FedEx)
  • A FedEx manifest has been printed (FedEx only)

Select your software version

There are currently two versions of our shipping software. Click on the image that matches your Home screen to view the instructions for your version.

SendPro Online classic version Home screenPitneyShip Home screen

PitneyShip (new)

 

SendPro Online (classic) SendPro Online classic Home screen thumbnail

To void a UPS or FedEx label from your History:

  1. Select History > Request a Refund.
  2. Select the label you wish to void.
  3. Select Void Label.
  4. Select the box to certify that you will not use the label.
  5. Select Yes to void the label.

To void a UPS or FedEx label immediately after printing it:

  1. At the top of the SendPro Home screen, below the label you just printed, select Void Label.
  2. Select the box to certify that you will not use the label.
  3. Select Yes to void the label.

 

PitneyShip (new) PitneyShip Home screen thumbnail

To void a UPS or FedEx label from your History:

  1. Select Shipping & Mailing > Request a Refund.
  2. Select the arrow next to the desired shipment, then select Request Refund.
  3. Check the box to certify that you will not use the label.
  4. Select Continue.

To void a UPS or FedEx label immediately after printing it:

  1. In the confirmation of the label that you just printed, select Request Refund.
    Request Refund right after printing label
  2. Select the box to certify that you will not use the label.
  3. Select Continue to void the label.

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UPDATED: October 12, 2022