Voiding a UPS or FedEx shipping label in SendPro Online or PitneyShip

You can void a UPS and FedEx shipping label so that its cost will not be applied to your invoice. This applies to UPS and FedEx only. For USPS, you must request a refund.

Products affected: SendPro® Online, PitneyShip™

If you are not going to use a FedEx or UPS shipping label that you created, you can void it.

Voiding means that you are not going to use the label and FedEx or UPS will not charge you for the label cost.
If you do use the label, even after voiding it, FedEx or UPS will charge you for the label cost.
This applies to FedEx and UPS only. For USPS labels, you must request a refund.
The Void button is not available if:
- The label is older than 30 days (FedEx and UPS)
- A FedEx manifest has been printed (FedEx only)

Select your software version

There are currently two versions of our shipping software. Click on the image that matches your Home screen to view the instructions for your version.

SendPro Online classic version Home screen

PitneyShip (new)

SendPro Online (classic)

To void a UPS or FedEx label from your History:

Select History > Request a Refund.
Select the label you wish to void.
Select Void Label.
Select the box to certify that you will not use the label.
Select Yes to void the label.

To void a UPS or FedEx label immediately after printing it:

At the top of the SendPro Home screen, below the label you just printed, select Void Label.
Select the box to certify that you will not use the label.
Select Yes to void the label.

PitneyShip (new)

Voiding a UPS or FedEx label from your History
Voiding a UPS or FedEx label immediately after printing it
Voiding batch/multiple shipments

Voiding a UPS or FedEx label from your History

Select Shipping & Mailing > Request a Refund.
Select the arrow next to the desired shipment, then select Request Refund.
Check the box to confirm that you wish to mark the label as voided.
Select Continue.

Voiding a UPS or FedEx label immediately after printing it

In the confirmation of the label that you just printed, select Request Refund.
Check the box to confirm that you wish to mark the label as voided.
Select Continue to void the label.

Voiding batch/multiple shipments

Select History > Shipping & Postage History.
Select the Batch Shipments tab.
Select the arrow next to the batch that contains the label(s) you wish to refund.
Check the boxes next to the labels you wish to refund.
Select the Void Label button.
Select the box to agree to the conditions.
Select Continue.