Setting up email notifications in SendPro Online or PitneyShip

You can have SendPro or PitneyShip send emails with tracking numbers, delivery confirmations, and label refund confirmations. If you wish, you can customize the subject line of these emails.
Products affected: SendPro® Online, PitneyShip™

You can have SendPro Online or PitneyShip send emails with tracking numbers, label refund confirmations, and shipment delivery confirmations. If you wish, you can customize the subject line of these emails.

Types of notifications:

  • Tracking Number Email: Emails a tracking number when you create a label
  • Shipment Delivery Email: Emails a delivery confirmation when a shipment is delivered
  • Refund notifications: Emails a confirmation each time a label refund is credited to your balance

In order for tracking and delivery notifications to be sent, the address must include a valid email address.

Select your software version

There are currently two versions of our shipping software. Click on the image that matches your Home screen to view the instructions for your version.

SendPro Online classic version Home screenPitneyShip Home screen

 

SendPro Online (classic) SendPro Online classic Home screen thumbnail

  1. Select Settings > Email Notifications.
  2. To send tracking number emails, check the sender or recipient boxes in the Tracking Number Email section.
  3. To send shipment delivery emails, check the sender or recipient boxes in the Shipment Delivery Email section.
  4. To send an email when a label refund is credited to your balance, enter the email address in the Email Confirmation for Postage Refund field.
  5. (Optional) To customize the email subject line, enter the desired subject in the Customize the email subject line field.
  6. (Optional) To see how an email will look, select the See a preview link. When finished previewing, select Close Email Preview.

 

PitneyShip (new) PitneyShip Home screen thumbnail

  1. Select Settings > Email Notifications.
    Settings menu - Email Notifications
  2. Tracking number emails:
    1. To send tracking number emails to recipients, select Send tracking emails to recipients.
    2. To send tracking number emails to the sender, select Send tracking emails to myself (or the sender).
  3. Shipment delivery emails:
    1. To send shipment delivery emails to recipients, select Send shipment delivery emails to recipients.
    2. To send shipment delivery emails to the sender, select Send shipment delivery emails to myself (or the sender).
  4. To send an email when a label refund is credited to your balance, enter the email address in the Email Confirmation for Postage Refund field.
  5. (Optional) To customize the email subject line, enter the desired subject in the Customize the Email Subject Line field.
  6. (Optional) To see how an email will look, select theSee a Preview link. When finished previewing, select Close Preview.

 

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UPDATED: April 25, 2022

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