Ordering a Custom Logo or Envelope Message for the DM100i-DM475 or mailstation series

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Products affected: mailstation™, mailstation2™, DM100®i, DM125™, DM200L™, DM225™, DM300C™, DM400C™, DM450C™, DM475™
Envelope Messaging allows you to print a message, slogan or a logo on any piece of mail.

Note: If you have a Connect+ Series or SendPro P Series meter use this link to go to the instruction to create an envelop message.

Follow the step by step instruction below for all other meter models.
  1. Sign in to your account.
  2. In the Your Products section, select the product for which you wish to create a custom message.
  3. From the Popular Tasks menu, select Envelope Messaging
  4. You will be redirected to a page to create a case
  5. Select the first radio option I want a custom Envelope Message
  6. There are 2 option to complete your envelope messaging order:
Option 1: 
  1. Attach a file with the text and image exactly as you would like it to appear on the envelope. (Accepted file formats jpg, gif or png)
  2. In the Details about your case field confirm the complete message details are attached.
  3. Select Submit 
  4. A confirmation page will be displayed including the unique case number for your reference.
  5. Within 3 business days you will receive an email notification with the instructions to download the envelope message to your meter.
Option 2: 
  1. In the Details about your case field include:
  • The exact text of the message (Up to 5 lines of text)
  • Font Style (Arial is recommend as it is the easiest to read).
  • Text justification (Left, Right, Centered)
  • Location of the image in relation to any text (if applicable)
  1. Attach an image file if desired (Accepted file formats jpg, gif or png)
  2. Select Submit 
  3. A confirmation page will be displayed including the unique case number for your reference.
  4. Within 3 business days you will receive an email notification with the instructions to download the envelope message to your meter.
Important:
The maximum number of envelope messages a meter can save:
  • mailstation/mailstation2 can hold a maximum of 15 messages including the 9 pre-loaded images.
  • DM100i, DM125, DM300c, DM400C, DM475 meters can hold a maximum of 20 messages including the 9 pre-loaded images.

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UPDATED: September 14, 2021