Setting up a FedEx account in SendPro Online or PitneyShip

Use SendPro Online or PitneyShip to set up your FedEx account. After you set up your FedEx account, you can use it for other SendPro products.
Products affected: SendPro® Online, PitneyShip™, SendPro® C Lite, SendPro® C, SendPro®+ (2H00, 8H00)

In order to use your FedEx account in SendPro Online or PitneyShip, you first need to set it up. After you set up your FedEx account, you can use it for other SendPro products.

Only users with the role of Admin can perform this procedure. For multi-location subscriptions, only users with the role of Admin or Location admin can perform this procedure.

Select your software version

There are currently two versions of our shipping software. Click on the image that matches your Home screen to view the instructions for your version.

SendPro Online classic version Home screenPitneyShip Home screen

PitneyShip (new)

 

SendPro Online (classic) SendPro Online classic Home screen thumbnail

  1. Select Settings > Shipping Carriers.
  2. In the FedEx section, open the Add FedEx Account screen:
    • If you have not yet set up a FedEx account in SendPro, select Account Setup.
    • If you have already set up a FedEx account in SendPro and wish to add another one, select Add Account.
  3. (Optional) If you have a FedEx invoice in PDF format, you can import it:
    1. Select Import a FedEx invoice.
    2. Click the Browse button and select your FedEx invoice PDF file.
    3. Click Next.
    4. Review the form to make sure that everything is correct.
    5. Skip to step 10.
  4. Enter your FedEx account:
    • If you already have a FedEx account, select the Enter My FedEx Account button.
    • If you do not have a FedEx account, select the Create New FedEx Account button. This provides you with a link to the FedEx website where you can sign up and get a FedEx account number.
  5. Enter your 9-digit FedEx account number.
  6. (Optional) Enter a nickname for this account.
  7. Fill in your name and address exactly as they appear on your FedEx billing statement. Use your most recent FedEx invoice.
    • P.O. Box addresses cannot be used.
    • If your address contains a suite, unit, apartment number, etc., put it in the Address Line 2 field. If it is included on the Address Line 1 field, you may not be able to add the account.
    • To use a contact name and address that is different from your FedEx billing address, select My contact name or address....
  8. If your FedEx account includes Ground Economy, select My Account includes Ground Economy and select the Hub ID that was assigned to you by FedEx.
  9. If you have a multi-location subscription, select the Location(s) that will have access to this FedEx account in the Locations with access to this FedEx account field. If all locations do not share the same FedEx account, you can go to Settings > Shipping Carriers to add additional FedEx accounts.
  10. Select I accept the FedEx End-User License Agreement.
  11. Select the Add Carrier button. When your FedEx account has been added, the message Settings have been saved successfully appears.
  12. (Optional) To add another FedEx account, select the Add Account link in the FedEx section.
  13. If any SendPro-compatible devices are associated with the SendPro account, sign out and back in to SendPro on those devices in order to access FedEx shipping functions.

 

PitneyShip (new) PitneyShip Home screen thumbnail

  1. Select Settings > Manage Carriers.
  2. Select +Add Carrier.
  3. In the Carrier Display Name field, enter a name for the account.
  4. From the Select Carrier menu, select FedEx.
  5. Under Access Level, select which divisions and locations will have access to this account:
    • Enterprise: All divisions and locations
    • Division: Select the desired divisions
    • Location: Select the desired locations
  6. In the FedEx Account Number field, enter your 9-digit FedEx account number.
  7. (Optional) Enter a nickname for this account in the FedEx Account Nickname field.
  8. Fill in your account information exactly as it appears on your most recent FedEx invoice. If you do not have a copy, sign in to your FedEx account to view it.
  9. Important: All information is case-sensitive and must match your FedEx account information exactly. You may be locked out of your account after a number of unsuccessful attempts.
    • P.O. Box addresses cannot be used.
    • If your address contains a suite, unit, apartment number, etc., put it in the Address Line 2 field. If it is included on the Address Line 1 field, you may not be able to add the account.
    • To use a contact name and address that is different from your FedEx billing address, select My contact address is different from my billing address.
  10. If your FedEx account includes Ground Economy, select My Account includes Ground Economy and select the Hub ID that was assigned to you by FedEx.
  11. Select I Accept FedEx End-User License Agreement.
  12. Select Add Carrier.

UPDATED: October 06, 2022