Requesting a USPS shipping label refund in SendPro Online

You can request a USPS refund for an unused shipping label up to 30 days from the date on which you printed a shipping label.
Products affected: SendPro® Online

You can request a USPS refund up to 30 days from the date on which you created the label. If your international package was returned by USPS due to COVID-19 restriction, you can request a refund through SendPro Online within 45 days of the label creation date.

  • When you request a refund for USPS shipping labels, the postage amount is credited to your postage balance.
  • The refund process can take up to 30 days because USPS waits see if the label is used before crediting your account.
  • You can track label refunds by going to History > Shipping & Postage History > USPS Label Refunds.
  • If you wish to be notified by email when a label refund is approved, that must be enabled under Settings > Email Notifications > Email Confirmation for Postage Refund. If the refund is denied, an email is not sent.
  • USPS Priority Express money-back guarantee claims cannot be processed in SendPro. See the Priority Mail Express section at to request a refund through USPS.
  • If you accidentally request a refund for the wrong USPS label, that label is still usable. The refund will be denied once USPS accepts the parcel. There is no need to cancel the refund request.
  • This is for USPS only. For UPS and FedEx, you can simply void a label that you are not going to use and you will not be charged for the label cost.
  • If you need a refund on a transaction that was included on an already printed USPS SCAN Form 5630, please chat with us.
  1. Select History > Request a Refund. The shipments that are eligible for a refund are shown.
  2. Select the label you wish to refund to expand it.
  3. Select the Request Refund button. If the Request Refund button is not available, see Request Refund button missing from label history.
    History screen with Request Refund button
  4. Select the box to agree to the conditions.
  5. Select Continue.

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UPDATED: October 12, 2023