Requesting a USPS shipping label refund in SendPro Online or PitneyShip

You can request a USPS refund for an unused shipping label up to 30 days from the date on which you created the label. If your international package was returned by USPS due to COVID-19 restriction, you can request a refund through SendPro Online or PitneyShip within 45 days of the label creation date.

Refund guidelines

• The label must not have been used.
• It must be less than 30 days from the date on which you created the label. If an international package was returned by USPS due to COVID-19 restriction, you can request a refund through PitneyShip Pro within 45 days of the label creation date.
• When you request a refund for USPS shipping labels, the postage amount is credited to your postage balance.
• The refund process can take up to 30 days because USPS waits see if the label is used before crediting your account.
• You can track label refunds by going to History > Shipping & Postage History > USPS Label Refunds.
• If you wish to be notified by email when a label refund is approved, that must be enabled under Settings > Email Notifications > Email Confirmation for Postage Refund. If the refund is denied, an email is not sent.
• If a USPS Priority Express shipment is not delivered within the guaranteed time frame offered by the USPS, a claim must be filed directly with the USPS. See the Priority Mail Express section on the USPS domestic refunds page to request a refund.
• If you accidentally request a refund for the wrong USPS label, that label is still usable. The refund will be denied once USPS accepts the parcel. There is no need to cancel the refund request.
• This is for USPS only. For UPS and FedEx, you can simply void a label that you are not going to use and you will not be charged for the label cost.
• If you need a refund on a transaction that was included on an already printed USPS SCAN Form 5630, please chat with us. 

Select your software version

There are currently two versions of our shipping software. Click on the image that matches your Home screen to view the instructions for your version.

PitneyShip (new)

SendPro Online (classic)

1. Select History > Request a Refund. The shipments that are eligible for a refund are shown.
2. Select the label you wish to refund to expand it.
3. Select the Request Refund button. If the Request Refund button is not available, see Request Refund button missing from label history.
   
4. Select the box to agree to the conditions.
5. Select Continue.

PitneyShip (new)

• Requesting a refund for a label that you just printed
• Requesting a refund from your History
• Requesting a refund for USPS First-Class Large Envelopes
• Requesting a refund for batch/multiple shipments

Requesting a refund for a label that you just printed

1. In the confirmation of the label that you just printed, select Request Refund.
   
2. Check the box to agree to the conditions.
3. Select Continue.

Requesting a refund from your History

1. Select History > Request a Refund. The shipments that are eligible for a refund are shown.
2. Select the arrow next to the label you wish to refund to expand it.
   
3. Select the Request Refund button. If the Request Refund button is not available, see Request Refund button missing from label history.
   
4. Check the box to agree to the conditions.
5. Select Continue.

Requesting a refund for a USPS First-Class Large Envelope

For USPS First-Class Large Envelopes, the process is different.

1. Select History > Request a Refund.
2. Select the arrow next to the transaction you wish to refund to expand it.
3. Select the boxes next to the labels you wish to refund. You can select labels from more than one transaction to be refunded at the same time.
4. Once all of the First-Class Envelope labels for which you need to request a refund are selected, select the Print Refund Form button.
   
5. Confirm the labels to be refunded and select Print Form. To remove labels from this refund request, uncheck the boxes on this screen.
6. The PDF form opens. Your information and the selected labels will already be filled in. Do not write any other labels or stamps on the form. (If you need to refund additional labels, follow the steps above to create another form.) Print and sign the form.
7. Mail the form and the spoiled postage to the address provided.
   Important: The original spoiled or misprinted label must be mailed in along with the form. If it is not included, the USPS will reject the request.

Requesting a refund for batch/multiple shipments

1. Select History > Shipping & Postage History.
2. Select the Batch Shipments tab.
3. Select the arrow next to the batch that contains the label(s) you wish to refund.
4. Check the boxes next to the labels you wish to refund.
5. Select the Request Refund button.
6. Select the box to agree to the conditions.
7. Select Continue.

Related topics

• Requesting a USPS stamp refund
• Voiding a UPS or FedEx shipping label
• Checking label refund status