Requesting a USPS shipping label refund in SendPro Online or PitneyShip

You can request a USPS refund up to 30 days from the date on which you printed a shipping label.
Products affected: SendPro® Online, PitneyShip™

You can request a USPS refund up to 30 days from the date on which you created the label.

  • When you request a refund for USPS shipping labels, the postage amount is credited to your postage balance.
  • The refund process can take up to 30 days because USPS waits see if the label is used before crediting your account.
  • You can track label refunds by going to History > Shipping & Postage History > USPS Label Refunds.
  • If you wish to be notified by email when a label refund is approved, that must be enabled under Settings > Email Notifications > Email Confirmation for Postage Refund. If the refund is denied, an email is not sent.

If your international package was returned by USPS due to COVID-19 restriction, you can request a refund through SendPro Online or PitneyShip within 45 days of the label creation date.

Select your software version

There are currently two versions of our shipping software. Click on the image that matches your Home screen to view the instructions for your version.

SendPro Online classic version Home screenPitneyShip Home screen

 

SendPro Online (classic) SendPro Online classic Home screen thumbnail

  1. Select History > Request a Refund. Only the shipments that are eligible for a refund are shown.
  2. Select the label you wish to refund to expand it.
  3. Select the Request Refund button. The Request Refund button only appears for unused labels that have not been scanned by USPS.
    History screen with Request Refund button
  4. Select the box to agree to the conditions.
  5. Select Continue.

 

PitneyShip (new) PitneyShip Home screen thumbnail

To request a refund from your History:

  1. Select History > Request a Refund. Only the shipments that are eligible for a refund are shown.
  2. Select the arrow next to the label you wish to refund to expand it.
    History screen expand arrow
  3. Select the Request Refund button. The Request Refund button only appears for unused labels that have not been scanned by USPS.
    Request refund button
  4. Check the box to agree to the conditions.
    Check box to agree to refund conditions
  5. Select Continue.

Note: USPS Priority Express money-back guarantee claims cannot be processed in SendPro. See the Priority Mail Express section at https://www.usps.com/help/refunds.htm to request a refund through USPS.

 

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UPDATED: April 25, 2022

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