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Requesting a USPS shipping label refund in SendPro Online or PitneyShip

You can request a USPS refund up to 30 days from the date on which you printed a shipping label.
Products affected: SendPro® Online, PitneyShip™

You can request a USPS refund up to 30 days from the date on which you created the label. If your international package was returned by USPS due to COVID-19 restriction, you can request a refund through SendPro Online or PitneyShip within 45 days of the label creation date.

  • When you request a refund for USPS shipping labels, the postage amount is credited to your postage balance.
  • The refund process can take up to 30 days because USPS waits see if the label is used before crediting your account.
  • You can track label refunds by going to History > Shipping & Postage History > USPS Label Refunds.
  • If you wish to be notified by email when a label refund is approved, that must be enabled under Settings > Email Notifications > Email Confirmation for Postage Refund. If the refund is denied, an email is not sent.
  • USPS Priority Express money-back guarantee claims cannot be processed in SendPro. See the Priority Mail Express section at https://www.usps.com/help/refunds.htm to request a refund through USPS.
  • If you accidentally request a refund for the wrong USPS label, that label is still usable. The refund will be denied once USPS accepts the parcel. There is no need to cancel the refund request.
  • This is for USPS only. For UPS and FedEx, you can simply void a label that you are not going to use and you will not be charged for the label cost.

Select your software version

There are currently two versions of our shipping software. Click on the image that matches your Home screen to view the instructions for your version.

SendPro Online classic version Home screenPitneyShip Home screen

PitneyShip (new)

 

SendPro Online (classic) SendPro Online classic Home screen thumbnail

  1. Select History > Request a Refund. The shipments that are eligible for a refund are shown.
  2. Select the label you wish to refund to expand it.
  3. Select the Request Refund button. If the Request Refund button is not available, see Request Refund button missing from label history.
    History screen with Request Refund button
  4. Select the box to agree to the conditions.
  5. Select Continue.

 

PitneyShip (new) PitneyShip Home screen thumbnail

Requesting a refund for a label that you just printed

  1. In the confirmation of the label that you just printed, select Request Refund.
    Request Refund after printing label
  2. Check the box to agree to the conditions.
  3. Select Continue.

Requesting a refund from your History

  1. Select History > Request a Refund. The shipments that are eligible for a refund are shown.
  2. Select the arrow next to the label you wish to refund to expand it.
    History screen expand arrow
  3. Select the Request Refund button. If the Request Refund button is not available, see Request Refund button missing from label history.
    Request refund button
  4. Check the box to agree to the conditions.
  5. Select Continue.

Requesting a refund for a USPS First-Class Large Envelope

For USPS First-Class Large Envelopes, the process is different.

  1. Select History > Request a Refund.
  2. Select the arrow next to the transaction you wish to refund to expand it.
  3. Select the boxes next to the labels you wish to refund. You can select labels from more than one transaction to be refunded at the same time.
  4. Once all of the First-Class Envelope labels for which you need to request a refund are selected, select the Print Refund Form button.
    USPS First-Class Large Envelope Refund Request
  5. Confirm the labels to be refunded and select Print Form. To remove labels from this refund request, uncheck the boxes on this screen.
  6. The PDF form opens. Your information and the selected labels will already be filled in. Do not write any other labels or stamps on the form. (If you need to refund additional labels, follow the steps above to create another form.) Print and sign the form.
  7. Mail the form and the spoiled postage to the address provided.
    Important: The original spoiled or misprinted label must be mailed in along with the form. If it is not included, the USPS will reject the request.

Requesting a refund for batch/multiple shipments

  1. Select History > Shipping & Postage History.
  2. Select the Batch Shipments tab.
  3. Select the arrow next to the batch that contains the label(s) you wish to refund.
  4. Check the boxes next to the labels you wish to refund.
  5. Select the Request Refund button.
  6. Select the box to agree to the conditions.
  7. Select Continue.

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UPDATED: April 05, 2023