Checking label refund status in SendPro Online or PitneyShip

You can check on the status of your shipping label refund requests in SendPro Online or PitneyShip.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000, SendPro® Online, PitneyShip™

You can check on the status of your shipping label refund requests on the History screen.

Select your software version

There are currently two versions of our shipping software. Click on the image that matches your Home screen to view the instructions for your version.

SendPro Online classic version Home screenPitneyShip Home screen

 

SendPro Online (classic) SendPro Online classic Home screen thumbnail

  1. Select History > Shipping & Postage History.
  2. Select the USPS Label Refunds tab.
  3. If needed, change the date filter to locate the desired refund request.
  4. Select the desired refund request to view the details. The refund status is shown in the Status column.
    • For USPS labels, the status is Refund Requesteduntil the request is approved.
    • When approved, the status changes to Refund Approved, the Date Refund Applied column is filled in, and an email is sent to the email address stored in Settings > Email Notifications.
    • If the refund is denied, the status changes to Refund Denied. This means that the USPS has determined that the label was used and therefore will not provide a refund. USPS does not send email notification for denied refunds.

 

PitneyShip (new) PitneyShip Home screen thumbnail

  1. Select History > Shipping & Postage History.
  2. Select the USPS Refunds tab.
  3. If needed, change the date filter to locate the desired refund request. The refund status is shown in the Status column.
    History - Refund Status
  4. Select the arrow next to the refund request to view the details.
    History - Refund Details
    • For USPS labels, the status is Refund Requesteduntil the request is approved.
    • When approved, the status changes to Refund Approved, the Refund Date column is filled in, and an email is sent to the email address stored in Settings > Email Notifications > Email Confirmation for Postage Refund.
    • If the refund is denied, the status changes to Refund Denied. This means that the USPS has determined that the label was used and therefore will not provide a refund. USPS does not send email notification for denied refunds.

UPDATED: April 25, 2022

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