Checking label refund status in SendPro Online

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Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000, SendPro® Online

You can check on the status of your shipping label refund requests in SendPro Online.

  1. Select History > Shipping & Postage History.
  2. Select the USPS Label Refunds tab.
  3. If needed, change the date filter to locate the desired refund request.
  4. Select the desired refund request to view the details. The refund status is shown in the Status column.
    • For USPS labels, the status is Refund Requesteduntil the request is approved.
    • When approved, the status changes to Refund Approved, the Date Refund Applied column is filled in, and an email is sent to the email address stored in Settings > Email Notifications.
    • If the refund is denied, the status changes to Refund Denied. This means that the USPS has determined that the label was used and therefore will not provide a refund. USPS does not send email notification for denied refunds.

UPDATED: June 17, 2021