How to investigate "Unable to resolve hostname" error at bundler in Officemail

print
Product Feature: General

Operating System: Not stated

Database: Not stated

Configuration: Not stated
 
Bundler stopped processing jobs.
Error messages in the Bundler and SFTP log:
Unable to resolve hostname

Customer's  internal DNS server stopped resolving addresses for the bundler thus preventing bundler from updating Admin service from any new activity that happened on the server.

Once the DNS server address resolution is restored system should start normal operation.

Question

Subject: OFMA - bundler stopped functioning

Initial Details: Hi Our bundler service seems to be not working, we have a number of bundles that have released but no BSV files have been created. We have PMOD and PTKT files in the OFMA\IN directory and the bundler log file has this error: 2015-09-04 13:34:06.7868 4 ERROR PIOfficeMailBundlerNA.Startup Service reset fail due to error System.Exception: System.IO.IOException: The process cannot access the file because it is being used by another process. at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.FileInfo.MoveTo(String destFileName) at PIOfficeMailBundlerNA.Startup.fixMinitickets() Job name = C:\Ofma\In\2b5e028d-a645-41d4-965c-a9f395da6f75.pdf at PIOfficeMailBundlerNA.Startup.fixMinitickets() at PIOfficeMailBundlerNA.Startup.Reset() EXCEPTION OCCURRED:System.IO.IOException: The process cannot access the file because it is being used by another process. at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.FileInfo.MoveTo(String destFileName) at PIOfficeMailBundlerNA.Startup.fixMinitickets() Job name = C:\Ofma\In\2b5e028d-a645-41d4-965c-a9f395da6f75.pdf Exception Void fixMinitickets() at PIOfficeMailBundlerNA.Startup.fixMinitickets() at PIOfficeMailBundlerNA.Startup.Reset() Please can someone look at this urgently as we have customer jobs to go out in the post tonight. Thanks Mark A McLay & Company Limited Longwood Drive, Forest Farm, Cardiff, CF14 7ZB Telephone: +44 (0) 29 2054 4100 Facsimile: +44 (0) 29 2054 4123 www.mclays.co.uk This message and any attachments is intended only for the individual or company to which it is addressed and may contain information which is privileged, confidential or prohibited from disclosure or unauthorised use. If the recipient of the transmission is not the intended recipient, or the employee or agent responsible for delivering such materials to the intended recipient, you are hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this email message or it's attachments other than by its intended recipients is strictly prohibited by the sender. If you have received it in error, please notify us immediately by telephone on the number above and destroy the message and all copies in your possession. ________________________________

UPDATED: April 13, 2017

Contact Us