How to install Windows Mobile Device Center for use with SendSuite Tracking or Arrival

Learn how to install Windows Mobile Device Center (WMDC) on a computer used with SendSuite Tracking or Arrival.
Products affected: SendSuite® Tracking, SendSuite® Arrival®
To install Windows Mobile Device Center (WMDC):
  1. Connect the Windows Mobile Device to the computer using the USB cradle.
  2. To determine if the computer's Operating System is 32-bit or 64-bit, select the Windows Start icon, right-click on Computer, and choose Properties. The System section will indicate either 32-bit or 64-bit.
  3. Select one of the following links to download the 32-bit or 64-bit WMDC version to match your operating system:
​Note: The WMDC pages on the Microsoft website may only reference Windows Vista. The software is compatible with Windows 7.
  1. In your Downloads folder, double-click on the drvupdate_x86.exe or ordrvupdate-amd64.exe file you downloaded. This will install the files and driver needed for WMDC.
Note: If a security warning or User Access Control (UAC) pop-up box displays, select Allow or Run.
  1. When the message Device driver was installed successfully displays, select Finish.
  2. Select the Windows Start icon > All ProgramsWMDC to sync the device with your computer.

UPDATED: August 14, 2021

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)