Managing users in SendPro Online or PitneyShip

You can use SendPro Online or PitneyShip to view users' status and change user roles. Only users with the role of Admin or Location Admin can perform this procedure.

Products affected: SendPro® Online, PitneyShip™, SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (2H00, 8H00, 9H00)

Users with the role of Admin or Location Admin can view users' status and change their roles.

Only users with the role of Admin can perform this procedure. For multi-location subscriptions, only users with the role of Admin and Location Admin can perform this procedure.

Select your software version

There are currently two versions of our shipping software. Click on the image that matches your Home screen to view the instructions for your version.

SendPro Online classic version Home screen

PitneyShip (new)

SendPro Online (classic)

Select Settings > User Management.
On the Users tab, locate the user you wish to view:
- To filter the list by status, select the down arrow next to All Users.
- To search, enter part of the user's name or email address in the Search field.
Select the user settings icon to the right of the status field for the desired user.
- If the user status is Active, you can edit the user's status or role, or delete the user.
- If the user status is Inactive, you can edit the user's status or delete the user.
- If the user status is Invited, you can resend the invitation or delete the user.

Note: The user settings icon is disabled for the Admin user who originally signed up for SendPro.

If you have a multi-location subscription, you can change the Location for users with the role of User. The Location Admin's location cannot be changed. To request a location change for an Account Admin or Location Admin, contact your Pitney Bowes sales representative.

To view the permissions for each role:

Select Settings > User Management.
Select the Roles & Permissions tab.
On the left side, select the role you wish to view.
On the right side, select the permissions category to view the individual tasks in that category.

The permissions for the roles cannot be changed.

PitneyShip (new)

Note: If PitneyShip is set up with Single Sign-On (SSO), this page will look different. Contact your internal administrator for more information.

Select Settings > Users.
Locate the user you wish to view:
- To filter the list by status, select the All Users menu.
- To search, enter part of the user's name or email address in the Search field.
Select the edit icon next to the desired user.
Make the necessary changes.
Select Save and Close.

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UPDATED: May 17, 2023