PI - How To Resolve Issue On PCL-IN Aborts Processing, With Converter Error 2070

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The problem is about PCL Input Client MGR aborts before it can processed any job. 

This are the message we get from system.log at LOGLEVEL=10: 
PCL input client would start. 
It will also read the job and performs the necessary start of the processing 
PCL-IN - Reading X:\04244904\DTA\OCP_OCPFRVIR_34350797_27497062_pcl.pcl from disk 
PCL-IN - VDX version 2.1 is being generated 
PCL-IN - Side 1: LincStart() 
PCL-IN - Side 1: InitDLL() 
PCL-IN - Side 1: Loading EPFaxApi.dll from GIC path at m:\PIOMgr\BIN\EPFaxApi.dll. 
PCL-IN - Side 1: InitConverter() 

….Then error follows 
E074004 PCL-IN - Converter error 2070 
E074003 PCL-IN - Unable to initialize converter. 


This is happening on 2 out of 7 servers which are all in Windows 2012 R2 64bit.
This problem does not exist in Mgr2.3, but it does on all newly installed MGR 2.4 in all 5 (out of 7) production servers. 

At this stage, all possibilities of resolving the issue are applied.
This case is sent to engineering group with a request to expand the meaning of last messages before the errors occurred.
E074004 PCL-IN - Converter error 2070 
E074003 PCL-IN - Unable to initialize converter.


"Converter error 2070", occurs when PCL-IN is unable to read EPFax.ini.
                                     The file may be missing, or it may have incorrect permissions. 

EPFax.ini and EPFaxApi.dll are component of PCL Input Client.  Path where to access these files by PCL2VDD.exe is defined by a registry variable HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Lincoln\EPFaxW\5.0 binpath.

We found that that the value for this registry is pointing to C:\MGR2.3\bin instead of C:\MGR2.4.  Also C:\MGR2.3\ is renamed, therefore it do not exist anymore.  When the value is changed to C:\MGR2.4\bin, the problem is resolved.
Also the caused of the problem is identified as not installing MGR 2.4 system but by copying the installed version from another PI Output Manager 2.4.

 

Question

Subject: PCL-IN aborts processing with Converter error 2070

Initial Details: Jobs in X:\Asterion-Int\France\04253939. ********************************************************************** The problem is about PCL Input Client MGR 2.4.5 aborts before it can processed any job. This are the message we get from system.log at LOGLEVEL=10: PCL input client would start. It will also read the job and performs the necessary start of the processing PCL-IN - Reading X:\Asterion-Int\France\04244904\DTA\OCP_OCPFRVIR_34350797_27497062_pcl.pcl from disk PCL-IN - VDX version 2.1 is being generated PCL-IN - Side 1: LincStart() PCL-IN - Side 1: InitDLL() PCL-IN - Side 1: Loading EPFaxApi.dll from GIC path at m:\PIOMgr\BIN\EPFaxApi.dll. PCL-IN - Side 1: InitConverter() ….Then error follows E074004 PCL-IN - Converter error 2070 E074003 PCL-IN - Unable to initialize converter. This is happening on 2 out of 7 servers which are all in Windows 2012 R2 64bit of Asterion France. This problem do not exist in Mgr2.3. They encountered the problem when they installed MGR 2.4 in all 5 production servers. These are the things they did so far to try resolve the problem • They copied the bin of the working servers to not-working, and still PCL-Input Client exhibits the problem. • They run different PCL job that run successfully from 2.3, jobs that come in from connect spool, job that is run by manually submitting the problem. • They setup a facility so I can remote log-in and showed the two instances: PCL runs successfully the job and did not on the other server. We already run out of ideas to troubleshoot the cause of the problem, which I cannot replicate it in the office. So we are asking Engineering to expand what it meant by the error messages: E074004 PCL-IN - Converter error 2070 E074003 PCL-IN - Unable to initialize converter. …and maybe this could help us look where to collect data to discover the cause of the problem. Asterion also offers engineering to enable a remote login on their system. If engineering would like to do this, let us know the preferred schedules which should be at least two days or more before the schedule occurs. The above problem definition is a summary of Angelica Platten which is the same use to raise the JIRA ticket MGR2359. ***************************************************** As reminder we have an urgent issue with PCL-IN with the version of PI/O 2.4.1. The message is the same “Unable to initialize converter” We did different tests in order to solve the problem. At the beginning: 2 servers: · Recipe server called Lyoswinpiof : PCL-In OK · Development server called Lyoswinpioc : PCL-In KO The test had done with the same configurations: “.prf”, “.set” “res files en vde files”. And the submission via Control panel with PIO. The windows accesses are similar on different folders. Lyoswinpioc : · Version 2.4.1 : replacement of 5 dll and the exe PCL2VDD.exe, the result is KO · Replacement of all folder “bin” by the folder from PIO/F, the result is KO After that: · Download of the PI/O version 2.4.4 from your server. · New test realized after having done the last windows update · Installation of the folder “bin”, the result is KO. · Test to lunch PIO with an other GUI user, the result is KO. · Test to lunch PIO with an other Windows user, the result is KO. We are in disposition to do a call in order to find a solution. Kind regards / Cordialement / Mit freundlichen Grüßen Nicolas HALABURA Printing Color Specialist [cid:image001.gif@01D0A845.00101C50] ASTERION France ZAC des Folliouses Rue des monts d'Or - 01700 Miribel Les Echets T: +33 (0) 4 37 26 28 47| | M: +33 (0) 6 98 57 73 92 nicolas.halabura@asterion-int.com www.asterion-int.com

UPDATED: April 19, 2017

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