How to create a Technical Support case
Follow these steps to create a Technical Support case for an issue or inquiry related to your meter, equipment or software products:
Note: If your only Pitney Bowes product is SendPro® or pbSmartPostage™, then you may not be able to create a Technical Support case. If the Technical Support option is not displayed, contact client support by phone or by chat to create a case.
- Click on this blue button here to sign in and create a case:
- Select Technical Support as the type of case to open.
- Select the product that requires service.
Note: If you do not have a service contract for this product, you must check the box confirming that you understand that the service may be billable and select Proceed.
- Select the type of issue you need to resolve.
- Verify your account information and enter a description of the issue, including any details that may help us resolve your issue.
- When finished, select Submit Request. Your case has been entered into the system and you instantly receive a Case number.
Note: If your only Pitney Bowes product is SendPro® or pbSmartPostage™, then you may not be able to create a Technical Support case. If the Technical Support option is not displayed, contact client support by phone or by chat to create a case.
UPDATED: May 06, 2021
