Using Electronic Return Receipts in SendPro Online or PitneyShip

Electronic Return Receipt (ERR) is an extra service available for USPS First-Class and Priority Mail shipments.
Products affected: SendPro® Online, PitneyShip™

Electronic Return Receipt (ERR) is an extra service available for USPS First-Class and Priority Mail shipments. For information about USPS extra services, see the USPS website.

Select your software version

There are currently two versions of our shipping software. Click on the image that matches your Home screen to view the instructions for your version.

SendPro Online classic version Home screenPitneyShip Home screen

 

SendPro Online (classic) SendPro Online classic Home screen thumbnail

  1. Select USPS from the Home screen or USPS Label from the Print menu.
  2. Select or enter the recipient address.
  3. Select Continue.
  4. Select the type of package and enter the package information.
  5. Select Continue.
  6. If using your own box, select First-Class Mail or Priority Mail. (Note: ERR is not supported in SendPro Online or PitneyShip for First Class Mail envelopes.)
  7. On the Extra Services list, select Certified Mail.
  8. Select Return Receipt Electronic.
  9. Print the label as usual.

 

PitneyShip (new) PitneyShip Home screen thumbnail

  1. Select USPS from the Home screen.
  2. Select the packaging type.
  3. Select or enter the recipient address.
  4. Select Next.
  5. Select the type of package and enter the package information.
  6. Select Next.
  7. Select the desired service. If using your own box, select First-Class Mail or Priority Mail. (Note: ERR is not supported in SendPro Online or PitneyShip for First Class Mail envelopes.)
  8. On the Extra Services list, select Certified Mail.
  9. Select Return Receipt Electronic.
  10. Print the label as usual.

 

Tracking ERR Shipments

ERR tracking is not available in SendPro Online or PitneyShip. Electronic Return Receipts and digital signatures must be obtained from the USPS website.

  1. Go to the USPS Tracking page.
  2. Enter the tracking number of your label. You can find it in your SendPro Online or PitneyShip history.
  3. Provide your email address as requested.

If no information is available or the information seems incorrect, contact USPS Customer Service.

UPDATED: April 25, 2022

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