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How to reset Internet Information Services (IIS)

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Products affected: SendSuite® Arrival®, SendSuite® Tracking, SendSuite® Shipping, SendSuite® Live, LobbyGuard®, LobbyTrac™ Arrival® Visitor Tracking Software
Follow these steps to reset Internet Information Services (IIS):

In Windows 7:
  1. Select the Windows Start icon.
  2. In the search box, type cmd.
  3. Right-click on cmd.exe and select Run as administrator. A command prompt window will open.
  4. At the command prompt, type IISRESET.
  5. Press Enter.
  6. When Internet services successfully restarted appears, type exit.
  7. Press Enter.
In Windows Server 2012:
  1. Right-click on the Windows Start icon.
  2. Select Command Prompt (Admin). A command prompt window will open.
  3. At the command prompt, type IISRESET.
  4. Press Enter.
  5. When Internet services successfully restarted appears, type exit.
  6. Press Enter.

UPDATED: August 14, 2021

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