Creating a return label in SendPro Online or PitneyShip

You can create a return label for a shipment so that the recipient can send it back to you. Return label procedures vary by carrier.

Select your software version

There are currently two versions of our shipping software. Click on the image that matches your Home screen to view the instructions for your version.

SendPro Online (classic)

• USPS
• UPS
• FedEx
• Default return address

USPS

USPS return labels are dated, so they are not intended to be put into an outgoing package just in case the recipient may want to return the shipment. If the recipient requests a return label, you should create it at that time and email them a PDF of it on the day of creation.

You can create a USPS return label from a shipping label you just printed, or from the shipping History screen.

To create a return label for a shipping label that you just printed:

1. At the top of the Home screen, under the confirmation of the label you just printed, select Create Return Label.
2. Create and print the label as usual.

To create a return label from the History screen:

1. From the History menu, select Shipping & Postage History.
2. Select the desired shipment.
3. Select the Create Return Label button.
4. Create and print the label as usual.

UPS

UPS labels do not expire.

1. Add your customer's address to your address book as a sender.
2. Add your address to your address book as a recipient.
3. Create and print the label as usual, choosing My Box as your packaging.
4. Select the desired class.
5. Select More Services.
6. Select UPS Print Return Label. This option is only available when choosing My Box as your packaging. UPS Print Return Label is not available for UPS Next Day Air Saver.
7. Enter the description of merchandise.

FedEx

FedEx labels do not expire.

1. Add your customer's address to your address book as a sender.
2. Add your address to your address book as a recipient.
3. Create and print the label as usual, choosing My Box as your packaging.
4. Select the desired class.
5. Select More Services.
6. Select FedEx print return label. This option is only available when choosing My Box as your packaging. FedEx print return label is not available for FedEx Express Saver.

Default return address

To set a default return address:

1. Select Settings.
2. Select Return Labels.
3. Select I want to use the same recipient address for all of my return shipping labels.
4. Enter the default return address you wish to use.
5. Select Save.

PitneyShip (new)

• USPS
• UPS
• FedEx
• Default return address

USPS

USPSreturn labels may be created up to 7 days from the date of the original shipping label. USPS return labels are dated, so they are not intended to be put into an outgoing package just in case the recipient may want to return the shipment. If the recipient requests a return label, you should create it at that time and email them a PDF of it on the day of creation.

You can create a USPS return label from a shipping label you just printed, or from the shipping History screen.

To create a return label for a shipping label that you just printed:

1. On the Home screen, in the confirmation of the label you just printed, select Create Return Label.
   
2. Create and print the label as usual.

To create a return label from the History screen:

1. From the History menu, select Shipping & Postage History.
2. Select the arrow next to the desired shipment.
3. Select Create Return Label.
   
4. Create and print the label as usual.

UPS

UPS labels do not expire.

1. Add your customer's address to your address book as a sender.
2. Add your address to your address book as a recipient.
3. Create and print the label as usual, choosing Box as your packaging.
4. Select the desired UPS service.
5. Select More Services.
6. Under Extra Services, select UPS Print Return Label. This option is only available when choosing Box as your packaging. UPS Print Return Label is not available for UPS Next Day Air Saver.
7. Enter the description of merchandise.

FedEx

FedEx labels do not expire.

1. Add your customer's address to your address book as a sender.
2. Add your address to your address book as a recipient.
3. Create and print the label as usual, choosing Box as your packaging.
4. Select the desired FedEx service.
5. Select More Services.
6. Under Extra Services, select FedEx print return label. This option is only available when choosing Box as your packaging. FedEx print return label is not available for FedEx Express Saver.

Default return address

To set a default return address:

1. Select Settings > Shipping Label Options.
2. Under Return Shipping Labels, select Automatically pre-fill your preferred recipient address when creating return shipping labels. You can change this on any label..
3. Select the address book icon and select the default return address you wish to use.

Related topics

• Creating and printing a domestic shipping label