Error P2B43 or P2B00, jammed print head on the mailstation and mailstation2
Products affected: mailstation™, mailstation2™
Issue
Your meter is displaying error code P2B43 or P2B00.
Cause
Your print head has jammed.
Resolution
- Ensure that your meter is disconnected from your electrical outlet.
- Lift and open the top cover.
- Check for any obstructions in the print mechanism and remove them if identified.
- Use non-flammable canned air to clean out the mail path.
- Ensure that the clear plastic piece that covers the white cable on the lid is securely tucked into place and is not hanging loose.
- Make sure that nothing is blocking the envelope sensor.
- Use a lint-free cloth to wipe the sensor clean.
UPDATED: March 27, 2019
