Error P2B43 or P2B00, jammed print head on the mailstation and mailstation2

Print this support article
Products affected: mailstation™, mailstation2™

Issue

Your meter is displaying error code P2B43 or P2B00.

Cause

Your print head has jammed.

Resolution

  1. Ensure that your meter is disconnected from your electrical outlet.
  2. Lift and open the top cover.
  3. Check for any obstructions in the print mechanism and remove them if identified.
  4. Use non-flammable canned air to clean out the mail path.
  5. Ensure that the clear plastic piece that covers the white cable on the lid is securely tucked into place and is not hanging loose.
mailstation-ribbon-cable
  1. Make sure that nothing is blocking the envelope sensor.
  2. Use a lint-free cloth to wipe the sensor clean.

UPDATED: March 27, 2019