Your meter displays "initializing". Your home screen does not display.
Your internal meter software has malfunctioned.
Follow these steps to restart your meter safely:
- Unplug the power cord.
- Wait one to three minutes.
- Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
If a restart does not resolve your initializing error, your meter may require on-site service.
- Use the Contact Us options below if you need further assistance. Have your model and serial number ready.
UPDATED: July 17, 2019