Resolve stuck on "initializing" on the mailstation series

Learn how to resolve when a mailstation or mailstation2 is stuck on "initializing" and does not display your home screen.
Products affected: mailstation™, mailstation2™

Issue

Your meter displays "initializing". Your home screen does not display.

Cause

Your internal meter software has malfunctioned.

Resolution

Solution 1
Follow these steps to restart your meter safely:
  1. Unplug the power cord.
  2. Wait one to three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
Solution 2
If a restart does not resolve your initializing error, your meter may require on-site service.
  1. Use the Contact Us options below if you need further assistance. Have your model and serial number ready.

UPDATED: August 14, 2021

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