Error 1102 "Rate Manager Not Initialized" or "RM Not Initialized" on the mailstation and mailstation2

Learn how to resolve error code 1102, "Rate Manager Not Initialized", or "RM Not Initialized" on the mailstation and mailstation2.
Products affected: mailstation™, mailstation2™

Issue

The meter displays error code 1102, "Rate Manager Not Initialized", or "RM Not Initialized".

Cause

The rate files are not detected.

Resolution

You may be able to clear the error by restarting the meter and checking for updates. Follow these steps to restart safely:
  1. Unplug the power cord.
  2. Wait one to three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
  4. Connect the meter to a USB cable for PC Meter Connect™, Communication Device, or SmartLink™.
  5. Press Funds.
  6. Press Review (down) arrow twice.
  7. When the screen says Check amt available to download?, press Enter/Yes.
  8. When the balance is displayed, press No twice.
  9. When New Feature Available -Update? is displayed, press Enter/Yes.

UPDATED: August 14, 2021

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)