DFWorks Manifest Explorer view different at two sites.

Product Feature: User Enrollment

Operating System: Windows Server 2008

Database: Oracle 11g

Configuration: All

Issue

When using two different DFWorks systems in two different locations the DFWorks Manifest Explorer at one site shows all of manifests and the other site does.

Cause

The user ID at the site that did not display manifests was not configured the same as the site that works.

Resolution

Go into DFWorks Admin Enrollment/User Management/User Enrollment, click on the users ID and go to the "Customer/Site/Machine/Client Access" tab and in the first box labelled "Available Customers" make sure that the customer name with the '-All' is the Selected Customer.

UPDATED: March 20, 2015