Error 94 on the mailstation series, DM100i-DM475, DM Infinity, and SendPro 300

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Products affected: mailstation™, mailstation2™, DM100®i, DM125™, DM200L™, DM225™, DM300C™, DM400C™, DM450C™, DM475™, DM Infinity™, SendPro® 300

Issue

The meter displays error code 94 and does not connect to the Pitney Bowes Data Center.

Cause

The meter cannot connect to the Pitney Bowes Data Center.

Resolution

You may be able to clear the error by restarting the meter. 
  1. Turn the power off with the power switch.
  2. Wait for the display to turn off.
  3. Wait one to three minutes.
  4. Turn the power switch back on.
If you need further assistance, please use the Contact Us options below.

UPDATED: May 18, 2021