DFWorks Funds Refill Error - PBP Center Error 303

Product Feature: Funds Management

Operating System: Windows Server 2003/Windows Server 2008

Database: Oracle 9i/Oracle 11g

Configuration: All

Issue

When trying to refill a meter in DFWorks Funds Management it fails with the "PbP Center Error 303 (The PBP task cannot make a socket connection to the Data Center server.)" message.

Cause

The PbP Center Error 303 is a network related error.

Resolution

If all meters at the site are getting the PbP Center Error 303, check the following:

1. Make sure that the customer LAN NIC card is configured correctly. (I.P. Address, subnet mask, default gateway)

If it is not configured correctly, make the corrections and try to refill again.
If it is configured correctly, move to step 2.

2. Test LAN connectivity by pinging known devices with the customer network.

If unable to ping devices on the customer segment, have customer IT team check network.
If able to ping other devices, move to step 3.

3. Test connection to Postage by Phone center by:

Open a command prompt on the DFWorks Web/App server.
Type the following command: telnet cometservp1.pb.com 80
If successful the command prompt will go blank. If it fails to get to the center it will display a timeout message.
If the test fails, have customer IT team verify firewall connectivity to Cometservp1.pb.com.

If only one meter at the site is getting the PbP Center Error 303, check the following:

1. Make sure meter network settings are correct. (I.P. Address, subnet mask, default gateway)

2. Move the meter to a known working inserter and try to refill the meter through DFWorks.

If the meter refills, check the inserter network connections to the meter.
If the meter fails to refill, replace the meter.

UPDATED: October 30, 2015