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Error Code: 2481, how to resolve on the DM100i, DM125 and more

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Products affected: DM100®i, DM125™, DM200L™ and DM225™

Issue

The meter displays error code 2481 and will not run mail.
 

Cause

The mail piece has skewed.

Resolution

Restart your meter and clear any jams. Follow these steps for a safe restart:
  1. Unplug the power cord
  2. Wait one to three minutes
  3. Turn the jam release handle on the front of the meter clockwise, then check for and remove any debris in the meter
  4. Blow out the mail path with nonflammable compressed air
  5. Make sure the mail piece is against the back wall and going through the meter straight
  6. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
If the issue is unresolved after following these steps, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: April 13, 2016

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