Error Code: 11DA, Resolve on the mailstation and mailstation2

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Products affected: mailstation™, mailstation2™

Issue

The meter displays error code 11DA and does not have any rates.

Cause

The rate file is missing or corrupt.

Resolution

You may be able to correct this error with a download. Follow these instructions to perform a download:
  1. Connect your meter to a USB cable for PC Meter Connect / Communication Device.
  2. Press Funds.
  3. Press Review (down) twice.
  4. When Check amt available to download? is displayed, press Enter/Yes.
  5. When the balance is displayed, press No twice.
  6. When New Feature Available -Update? is displayed, press Enter/Yes.

UPDATED: June 14, 2021