Resolve stuck on "Funds Available" on the mailstation and mailstation2

Print this support article
Products affected: mailstation™, mailstation2™

Issue

A piece of mail was placed on the scale to wake the meter from sleep mode and it now shows the message Funds Available. The screen may appear to be frozen.

Cause

This may occur when the preset is off.

Resolution

To turn on the preset:
  1. Press the Menu button.
  2. Press Review (down) until the display says Change Setup?
  3. Press Yes.
  4. Press Review (down) until the display says Use Preset Setup?
  5. Press Yes.
  6. When Turn Preset On? is displayed, press Yes.
  7. Press Clear.
  8. Press No. The meter will return to the Home screen.
If the issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Please have your model number ready.

UPDATED: May 20, 2021