"No Print Head Found" on the mailstation series

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Products affected: mailstation™, mailstation2™

Issue

The meter displays the message No Print head found.

Cause

Your meter does not detect the print head.

Resolution

Follow these steps to restart the meter and reseat the print head:
  1. Unplug the power cord.
  2. Wait one to three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
  4. If the error persists, press Menu.
  5. Press Review (down) until the message Use ink Functions? displays.
  6. Press Enter/Yes.
  7. Press Review (down) until the message Install New Print head displays.
  8. Press Enter/Yes.
  9. Open the cover and remove the ink tank and the print head.
  10. Reinstall the print head and ink tank.
Use the Contact Us options below if you need further assistance. Have your model and serial number ready.

UPDATED: August 14, 2021