Error 2445 on the DM100i-DM475

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Products affected: DM100®i, DM125™, DM200L™ DM225™, DM300C™, DM400C™, DM450C™, and DM475™

Issue

The meter displays error 2445 and does not print.

Cause

The meter cannot detect the transport motor running.

Resolution

Follow these steps to restart your meter:
  1. Unplug the power cord.
  2. Wait one to three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
Use the Contact Us options below if the issue is unresolved after following these steps. Have your model number ready.

UPDATED: March 18, 2021