The meter displays error code 248B and will not run mail.
Cause
The meter has detected a paper jam.
Resolution
Unplug the power cord.
Wait one to three minutes.
Turn the jam release handle on the front of the meter clockwise.
Check for and remove any debris in the meter.
Blow out the envelope path with a can of non-flammable compressed air.
Turn the jam release handle counterclockwise to close the jam release.
Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
If the issue is not resolved after following these steps, contact customer support from 8 am to 8 pm Eastern Time. Please have your model number ready.