“US Mailing has stopped” message on the SendPro C with PCN 2H00

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Products affected: SendPro® C (2H00)

Issue

The message "US Mailing has stopped" appears when you tap Envelope Printing.

Cause

Unknown.

Resolution

  1. Unplug the power cord. The screen should turn off after 10 seconds.
  2. Wait 2 minutes. 
  3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
  4. Quickly tap and release the power button to turn the device back on.
  5. When the device is on the Home screen, scroll down to the application drawer at the bottom.
  6. Tap the double-headed arrow on the right side of the application drawer to expand it.
  7. Tap Rates and Updates to check to see if there are any updates for the device to download.
If you need further assistance, please use the Contact Us options below.

UPDATED: January 15, 2021