Products affected: DM100®i, DM125™, DM200L™, DM225™
The keys do not respond.
This issue is due to a hardware failure.
Solution 1: Restart your meter
Follow these steps to restart your meter safely:
- Unplug the power cord.
- Wait one to three minutes.
- Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
If restarting your meter does not resolve your issue, try Solution 2.
Solution 2: Contact technical support
- If you need further assistance, please use the Contact Us options below. Have your model and serial number ready.
UPDATED: March 04, 2021